Refund policy
1. General Information
We want you to be satisfied with your purchase. This Refund Policy applies only to DIY kits purchased online from Fibre Acadienne Créations.
2. Non-Refundable Products
Because our DIY kits are prepared by hand and contain specific materials, all sales are final.
No refunds will be issued for:
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change of mind;
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ordering errors;
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kits that have been opened or used.
3. Damaged or Incomplete Products
If your kit arrives damaged, incomplete, or with a defect, we will be happy to assist you.
Please contact us within 7 days of receiving your order, and include:
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your order number;
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a description of the issue;
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photos of the product and packaging.
Depending on the situation, we may offer:
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a replacement for missing or damaged materials;
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an exchange for an identical kit;
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a full refund if the product cannot be replaced.
4. Shipping Errors
If you receive the wrong kit, we will cover the return shipping costs (if required) and send the correct product at no additional charge.
5. Returns
Returns are only accepted if we have provided written confirmation that a replacement or refund has been approved.
Any unauthorized returns will be refused.
6. How to Submit a Request
For any request related to a refund or replacement, please contact us at:
Please include:
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your name;
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your order number;
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photos showing the issue;
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the date you received the package.
We typically respond within 2 to 5 business days.
7. Contact
If you have any questions regarding this Refund Policy, you can reach us at: